Shipping & Return
In addition to all products in our online store, there is the shipping cost, taxed by geographical areas.
Portugal - from 6 € (Free for orders over 150 €) - 2-4 days
Spain; Germany; Poland; Czech Republic; France; Monaco; UK; Belgium; Netherlands; Luxembourg; Austria - from 17 € - 3-5 days
Switzerland; Slovenia; Denmark; Slovakia; Lithuania; Hungary - from 17 € - 4-6 days
Italy, Ireland, Sweden, Estonia, Latvia, Corsica, Croatia, Iceland, Finland, Romania, Norway, Bulgaria - from 17 € - 4-6 days
USA, Canada, Brazil - from 17 € - 5-8 days
Rest of the World - from 17 € - 5-8
RETURN / EXCHANGE POLICY
We appreciate the satisfaction of all our customers and if, for any reason, you wish to return / exchange a product purchased on our site, you have up to 15 days to contact us upon delivery of your order.
All returned products must be in the same condition as they were received. If signs of damage or misuse are found, Musgo Design reserves the right not to refund or exchange.
Customers are responsible for returning the product (s), shipping them at their expense. In this case, the return must be made in the same package, under the conditions in which it was delivered, with the proper supporting documents, as Musgo Design is not responsible for lost returns. If you would like to return and use TNT services, please contact us and we can arrange the return, the amount of which will be deducted from the refund.
Please send it to:
Rua Santa Marinha nº 41
In the case of an exchange, we recommend that you place an order and return the original product, as we cannot guarantee that the same product will be available at the time of the exchange.
If the product was purchased from a third party store or website, the return / exchange must be made directly by them. We only process returns and exchanges on products purchased from the Musgo Design website.